Frequently Asked Questions

What is included when I hire an e-bike?

Focus AVENTURA² E-bike, helmet, fluorescent vest and bike lock.
Local cycling route suggestions.
An induction is conducted at pick up to seat you and run through the e-bike features.
Everything sanitised and checked before each hire.
Back up support is only a phone call away.
Enquiries taken for pricing outside hours listed.

I have booked online. Is there anything else I need to do on the day?

Each rider needs to show their Driver’s Licence at pick-up, which may be photographed.
You will need to sign a hard copy of the E-Go Bike Hire Risk Acknowledgement Waiver.
You will also need to sign a hard copy of the E-Go Bike Hire Terms & Conditions Agreement.

What should I wear for the e-bike ride?

Dress for the weather in comfortable clothing to enjoy the great outdoors.
Wear closed-toe shoes (runners are ideal).

Is there anything else I should bring?

Please bring a full water that can fit a bidon cage on the e-bike.
Also consider bringing sunglasses, gloves, sunscreen, and a spray jacket if rain is likely.